Return & Refund Policy

The Ziva Edit

At The Ziva Edit, we take great pride in the quality of our jewelry and truly want you to love your purchase. If something isn’t quite right, we’re here to support you and make the process as smooth as possible.

1. Eligibility for Returns & Exchanges

Our return and exchange policy is valid for 7 days from the date of delivery.
To be eligible, the item must be:
- Unused and in its original condition.
- Returned in the original packaging.
If more than 7 days have passed, we may not be able to offer a refund or exchange.

2. Damaged or Incorrect Items

We sincerely apologize if you receive a damaged or incorrect item. To help us resolve this quickly, please:

Share an unboxing video as proof.
Notify us within 24 hours of delivery. This allows us to coordinate effectively with our courier partners and ensure a fair resolution.

3. Refunds

Once we receive and inspect your returned item, we will process your refund via:

Bank Transfer
EasyPaisa
JazzCash

Refunds are typically completed within 3–5 working days. Note: Original shipping charges are non-refundable.

4. Non-Returnable Items

Earrings: For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged.
Sale Items: Items purchased during sales or promotional offers are final and not eligible for return or exchange.

5. Return Shipping

Customers are responsible for the shipping cost of returning items.
Delivery time for exchanged items may vary depending on your location.

6. Contact Us

If you need any assistance, please feel free to reach out to us with your order details. We’re always here to help and will do our best to assist you promptly 🤍